To prevent potential debit card fraud, consider the following steps:
- Regular Monitoring: Keep a close eye on your account transactions through online banking or our mobile app. Report any unfamiliar or suspicious activity immediately.
- Transaction Alerts: Set up transaction alerts to receive notifications for any transactions made with your card. This helps you detect unauthorized activity in real time.
- Freeze Option: You can call either office, log into your account online or log into our app and freeze your card.
The After-Hours number to report your DEBIT or CREDIT card lost/stolen or to report fraudulent charges is 888-263-3370
Card Dispute Form
FBI Fraud Alert
The FBI has issued an informational notice to help prevent you from becoming a victim of fraud. View the PDF Document.
Privacy Policy
When you provide FAA Federal Credit Union with information, you can be sure that we hold that information in strict confidence. We recognize and respect your expectation that your privacy be adequately protected.
As part of our practices, we collect nonpublic personal information from certain sources, including:
- Applications and other forms
- Your transactions with our institution
- Information we receive from consumer reporting agencies
We strive to ensure that any companies we may use as business partners support our commitment to privacy protection in their handling of nonpublic personal information. However, we encourage our members to review the privacy policies of any third party service providers which they elect to use, as their information sharing practices may differ from our own.
Internet Security
Security is a primary concern for anyone using the Internet today. A website is considered secure if all sensitive information that is transmitted between the user’s browser and the site’s web server is encrypted — that is, scrambled to prevent unauthorized access. For your information, FAA Federal Credit Union’s pages within the ItsMe247 online banking program are encrypted and use SSL (Secure Socket Layer) encryption technology to ensure your data is secure during transmission. All online forms are also encrypted and use SSL (Secure Socket Layer) encryption technology to ensure your data is secure during transmission.
Personal account information transmitted from FAA Federal Credit Union members and non-members by email may be used by FAA Federal Credit Union to answer questions, follow-up on suggestions/issues or improve the level of service FAA Federal Credit Union provides. Please be advised that email may not be secure against interception by unauthorized individuals so use caution regarding the types of information you may include when sending email.
Online Applications
Only business related information is requested on any FAA Federal Credit Union online application. This information is used only for review of qualifications for the loan, account, or service for which you are applying. Any information gathered from the online applications is not given or sold to third parties.
Website Links
Links to third party websites may be available from the FAA Federal Credit Union website. FAA Federal Credit Union has no control over and is not responsible for the content or practices of any third party website. For more information, review the privacy policies displayed on those websites.
You May Opt Out
If you prefer that we do not disclose nonpublic personal information about you to non-affiliated third parties you may direct us to not make those disclosures (other than those permitted by law). To do this, mail a signed request to the main office:
FAA Federal Credit Union
Attn: Member Services / Opt Out
3920 Whitebrook Dr.
Memphis, TN 38118
Please Note
The FAA Federal Credit Union reserves the right to change or modify these policies at any time.
Right to Receive Receipts
When you use your debit card you may not receive a receipt if the transaction is under $15. Each merchant independently makes the decision as to whether they will give a receipt for purchases under $15. If you are concerned about receiving a receipt in these instances, please talk to the merchant.
